About payment methods
What payment methods are available?
The following payment methods are available:
- Credit card ( Visa / Mastercard / American Express / JCB)
- Cash on delivery
- Apple Pay
- Google Pay
Can I change the payment method after placing an order?
For regular sales products and pre-order products, we cannot accept changes to payment methods after the order has been completed.
Please make sure to check carefully before making your selection when placing your order.
How many payments can I make by card?
Payment is only made once.
If an error message appears, please contact your credit card company directly.
Can I make a bonus payment?
Bonus payments are not available.
What if a credit reference error occurs?
Please check that you have entered the correct credit card number and expiration date, then try again. If the error still appears, please contact your credit card company directly.
I got a credit reference error even though I have enough credit limit.
If you choose installment payments, some credit card companies may have a minimum payment limit (for example, payments under 1,000 yen are not accepted), which may result in an error and prevent the payment from being accepted. In this case, please try paying in full. If the error persists, please contact your credit card company directly.
If I pay by credit card, when will the payment be debited?
This site considers the date of your order as the date of use, and sends billing data on the day of shipment. For credit card payments, the withdrawal date will vary depending on the credit card company's cut-off date settings, so please contact your credit card company directly for details.
What is the COD fee?
The COD fee is Sagawa Express' COD service fee: a flat rate of 400 yen (tax included) nationwide. This fee will be charged to you when ordering by COD.
Can I pay by credit card when I receive an item I ordered via cash on delivery?
Please note that you cannot pay by credit card when receiving cash on delivery orders.
Can I use a debit card or prepaid card?
Although you can use debit cards and prepaid cards on this site, please refrain from using them as there is a possibility that duplicate withdrawals may occur. Please be aware of this before making a purchase.